Please feel free to download any of the documents below:
- Annual Review 2023 (pdf)
- Horton Housing Financial Statements 2022 (pdf)
- Chartford Housing Signed Accounts 2022 (pdf)
- Gender Pay Gap Report 2019-2021 (pdf)
- CHAS 2023-24 certificate (pdf)
- Transparency reports 2020-21 (web page)
- Value for money results 2023 (pdf)
- Complaints Policy and Procedure (pdf)
- Complaints self-assessment form (pdf)
- Anti-Social Behaviour (ASB) Policy summary (pdf)
- Anti-Social Behaviour (ASB) report form (pdf)
- Client Privacy Notice (pdf)
- Training Centre Client Handbook (pdf)
- Together with Tenants conversation: Complaints (pdf)
- Together with Tenants conversation: Health and safety (pdf)
- Together with Tenants conversation: Neighbourhoods and communities (pdf)
- Together with Tenants conversation: Tenant satisfaction measures (pdf)
- Satisfaction Survey Results 2023: You Said, We Did (pdf)