Horton Housing Group signed up to be official adopters of the National Housing Federation’s Together with Tenants Charter in December 2020.

This means we want to make sure that:

  • you are safe and listened to
  • you can help shape our services if you want to
  • the homes we provide are good quality
  • when things go wrong, it is easy for you to tell us or make a complaint and we will sort it out quickly.

Our commitment applies to everyone, regardless of whether you live in our accommodation or are accessing any other Horton service.

If you would like to find out more about the charter, please visit the National Housing Federation’s website.

Together with Tenants update

Here’s an update on some of the involvement activities we have seen across our accommodation over the recent months.

Board members visit schemes

Board members visited some of our schemes in Bradford and Halifax in January.

The Board members support our senior management team to make decisions about the direction of the business. They usually join with experience from other housing providers or specialisms in certain areas of business such as accounting, IT, communications or risk management.

Some of them have experienced issues such as homelessness and mental health challenges themselves and want to use those experiences to make things better for other people.

The Board members visited our young people’s services, our home from hospital scheme and our accommodation for people who have experienced rough sleeping. The visits were a good opportunity for members of the Boards to meet both colleagues and tenants at the schemes. The visits gave them a much better idea of how the business works and what we could do to expand our services.

One Board member said: “I found it hugely helpful and a really positive experience.”

In December, our Together with Tenants Board Champion Ray Milne also visited a service in Huddersfield to chat to tenants and staff there.

We aim to go from strength to strength in truly involving our tenants in the accommodation and services we provide. If you have any ideas or comments that you would like to share in helping us to achieve this, please contact Dale Robinson, our Together with Tenants Lead.

How are we doing?

Every three months we publish key performance indicators (KPIs) which show how we are performing as an organisation. Visit this webpage to see our latest figures.

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