Please feel free to download any of the documents below:
- Annual Review 2024 (pdf)
- Annual Complaints Evaluation of Performance and Service Improvement Report 2024-2025 (pdf)
- Anti-Social Behaviour (ASB) Policy summary (pdf)
- Anti-Social Behaviour (ASB) report form (pdf)
- Chartford Housing Signed Accounts 2023 (pdf)
- CHAS 2025-26 certificate (pdf)
- Complaints Policy and Procedure (pdf)
- Complaints self-assessment form 2025 (pdf)
- Equality, Diversity and Inclusion Action Plan 2025-26 (pdf)
- Group Access and Allocations policy (pdf)
- Gender Pay Gap Report 2022 (pdf)
- Gender Pay Gap Report 2023 (pdf)
- Gender Pay Gap – April 2024 (doc)
- Horton Housing Financial Statements 2023 (pdf)
- Privacy notice (doc.)
- Satisfaction Survey Results 2025: You Said, We Did (pdf)
- Tenant Satisfaction Measures report 2023-24 (pdf)
- Tenant Satisfaction Measures survey actions 2023-24 (pdf)
- Tenant Satisfaction Measures – technical data 2024-25 (pdf)
- Together with Tenants conversation: Complaints (pdf)
- Together with Tenants conversation: Health and safety (pdf)
- Together with Tenants conversation: Neighbourhoods and communities (pdf)
- Together with Tenants conversation: Tenant satisfaction measures (pdf)
- Training Centre Client Handbook (pdf)
- Transparency reports 2020-21 (web page)
- Value for money results 2024 (pdf)