Case study: Jason

Case studies
Before Jason* came to our STAY at Home service, he was living in a poorly maintained property, had no benefits and relied on food parcels and utility vouchers. Previously he had lived with his parents. After their passing, he sold the property and became a victim of financial abuse. A support worker at STAY at Home worked with Jason’s social worker to address his support needs, ensured that he had benefits in place and was registered with social landlords to find suitable accommodation. His support worker helped Jason by assisting him with visits to the job centre and the bank. He also helped Jason with issues that had prevented him from being able to claim Personal Independence Payment (PIP), by requesting mandatory reconsideration and submitting a letter of support. Shortly after,…
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Case study: Laura

Case studies
Laura* was placed in Horton Housing’s Grattan Studios in Bradford due to fleeing a previous tenancy. Whilst living in Grattan Studios she became tenancy ready and was referred to Horton’s Bradford Tenancy Support Service (BTSS) for support with finding permanent accommodation. Laura was matched to a property and with joint working between Grattan Studios and BTSS, she moved into her own tenancy with Incommunities in February. Before moving, BTSS supported her to purchase furnishings, flooring and a fridge-freezer to help her settle in quickly. She had also been buying items for her new property whilst living in Grattan studios and continued to buy items to ensure she felt she had made it as homely as possible. Laura had recently become abstinent from alcohol and drugs at the point of BTSS…
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Case study: Nadia

Case study: Nadia

Case studies
“I am not frightened of Covid-19. I’ve been through war, I’ve seen slaughter and bloodshed, I’ve known hunger and real danger. This is just a disease and I’m not afraid of it.” These are the words of Nadia, a Syrian refugee who has been a frontline worker in a Pharmacy in Yorkshire throughout the current crisis. A Pharmacist by profession, Nadia fled war-torn Syria and survived harrowing conditions including near starvation in a refugee camp in Lebanon before being brought to the UK under the government’s resettlement scheme. On arrival in the UK, Nadia spoke no English and believed her only hope for employment was working as a cleaner.  Until she joined World Jewish Relief’s Specialist Training and Employment Programme (STEP) where over a number of years, through our partner Horton Housing, we…
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Case study: Hannah’s story

Case studies
Hannah* came to Horton Housing just days before giving birth to her daughter. Hannah had suffered domestic violence with her former partner. He had taken Hannah and her three children hostage and threatened to kill them before punching her six-year-old son in the face. Her friend helped her escape the situation. He had been her first love and they subsequently got back together, planning to move to Grassington with the children. He was a great dad to her three children, the eldest of which has ADHD and learning difficulties. Sadly, at just 34, he died from a brain clot. ‘I never grieved properly because I didn’t want to see my kids upset,’ she said. ‘My eldest son was quite a handful back then. He didn’t sleep so we were up…
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Case Study: Simon’s story

Case studies
Simon* has had a diagnosis of personality disorder from a young age, severe anxiety and depression and Asperger Syndrome. He is being supported by our Intensive Housing Management service in Kirklees. Where I was living before was supposedly a supported living place, but all the space we got was a bedroom area and everything else was shared. The other people living there were mainly drug addicts with violent tendencies. I was so scared, that I did not come out of my bedroom. Going to the toilet and into the kitchen was difficult. I would wait until it was late at night to come out of my room if I felt brave enough. I used to wee in the sink as I daren’t leave my room, which was a mess as…
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Case study: Peter’s story

Case studies
Peter* is an alcoholic. He also has a diagnosis of schizophrenia, anxiety and depression, and gender dysmorphia. He is being supported by our Intensive Housing Management service in Kirklees.  My last place was a shared house and I felt unsafe. I had to eat out a lot as I didn’t feel safe and I ended up drinking a lot. One of the other blokes that lived there would tease and humiliate me; I didn’t object. I knew he was not my friend. He was taking the piss, having a go, so I played along with it, but I didn’t feel safe. I would go out from the house to avoid him. Mick, my support worker, told me about Water Street, about the manager there. I asked if she would hold…
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Case study: Charlie

Case study: Charlie

Case studies
Charlie was diagnosed with autism in her mid-forties. “It was a bit of a shock,” she said. “I thought I was just stressed.” She had been living in Scotland, in a ‘ramshackle’ cottage with lots of animals, surrounded by lakes, forest and the countryside. When her house was repossessed she moved down to Yorkshire to be closer to her mum, and found herself sofa-surfing in Harehills, an area of Leeds. Charlie became a client of Horton Housing’s Harrogate STAY service, part of the North Yorkshire Homeless Prevention Service and was introduced to her support worker, Niamh. “She helped me with my bills and getting stuff for my house. It’s good to have someone there to talk to, things I can’t talk to my mum about. I’m a terrible worrier. Niamh…
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Case study: Martin

Case study: Martin

Case studies
Martin worked in the catering industry since leaving school. His employment came with accommodation, furniture and all his amenities so when he was forced to give up work after a series of strokes he had no experience of living on his own. To add to his problems, the stroke left him with memory loss and speech difficulties so he had difficulty making himself understood. “I never had belongings,’ he said. “I didn’t know how to sort out electricity and gas bills, council tax. I didn’t have a bed; I didn’t have a cooker. Everything had always been provided for me so when I moved out, I didn’t have anything. “Eighteen months ago, I had three little strokes. I couldn’t speak very well and to speak on the phone was impossible.…
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Volunteer case study: Alistair

Volunteer case study: Alistair

 Alistair volunteers as a befriender at our Young Persons' Prevention and Support Service (YPASS).  In his role, Alistair spends time with clients whilst doing activities together, such as: going to the park, museum, bowling, the cinema. He also assists them to their appointments and helps with their paperwork. He said: "I think it’s important for me to give back - and what better way to do it!  I also know volunteering is a way to show my skills and to learn new ways of engaging with young people, as I know this is the line of work I would love to be involved with. I enjoy new challenges and it's always a real pleasure meeting new clients, getting to know their background and encouraging them to make positive decisions. I also…
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Volunteer case study: Jimmy

Volunteer case study: Jimmy

 Jimmy volunteers as a Scheme Assistant with our Bradford Intensive Housing Management (IHM) Service. His role involves updating the online database with information of new referrals, sending an assessment date to the new clients, assisting staff on visits to new clients for their assessment. He also works alongside the team by checking the fire alarms weekly, helps clients move in or out of IHM properties, cleans the flats when clients move out, log repairs, answers the phone, responds to emails and gives general support to the team at IHM. Jimmy started volunteering to build his confidence and to help him back into work. He said: “I enjoy the variety of my role and the challenges it brings on a personal and developmental level.  Volunteering has had a massive impact in all aspects of my…
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