Volunteer case study: Jimmy

Volunteer case study: Jimmy

 Jimmy volunteers as a Scheme Assistant with our Bradford Intensive Housing Management (IHM) Service. His role involves updating the online database with information of new referrals, sending an assessment date to the new clients, assisting staff on visits to new clients for their assessment. He also works alongside the team by checking the fire alarms weekly, helps clients move in or out of IHM properties, cleans the flats when clients move out, log repairs, answers the phone, responds to emails and gives general support to the team at IHM. Jimmy started volunteering to build his confidence and to help him back into work. He said: “I enjoy the variety of my role and the challenges it brings on a personal and developmental level.  Volunteering has had a massive impact in all aspects of my…
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Volunteer case studies: Horton Wellbeing Café volunteers

Clare and Richard volunteer at our Horton Wellbeing Café. Volunteers assist in the delivery of the café. Their role involves: setting up and clearing the room, serving refreshments, meeting and greeting visitors, assisting with some paperwork, offering peer mentor support and assisting with group workshops. Clare “I had retired from my nursing career and I was looking for new opportunities. I enjoy volunteering as I like giving something back to the community and it makes me feel useful. I also like the friendly, inclusive atmosphere at the café. Volunteering has helped me to extend my volunteering with another organisation, alongside my role at the café. I feel my confidence has increased and my experience of dealing with people with different types of problems.”     Richard “I started volunteering to…
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Case study: Mark

Case study: Mark

Case studies
Mark’s life went downhill after a stay in hospital in Leeds. He had been treated for a brain haemorrhage and when he came home he found that his partner had started a relationship with someone else, so he had to leave, which left him homeless. He went to Scarborough as he had friends there who he was able to stay with for a short time before sleeping rough or staying in various shelters. He got accommodation through Horton in March and has been receiving support for health problems. He said: “I have had some medical trouble. I was suicidal at one point. But my support worker goes to the doctors with me and speaks for me. “She has got me thinking in a different light and I am feeling better…
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Case study: Daniel

Case study: Daniel

Case studies
Daniel, 32, was going through a difficult period in his life when a friend recommended he got in touch with Horton Housing. He became homeless after a relationship breakdown and for a while slept rough or stayed with friends. One of these friends recommended he contacted Horton Housing. He said: “I had been going through some difficult stuff in my personal life and my head went for a bit and I started self-harming.” But through Horton’s STAY in Grattan scheme, Daniel has been getting support for his mental health, paying off debts and getting his life back on track. He has been with the scheme for six months and support workers have allowed him to stay on for longer until he feels ready to live independently. “Everyone has been really…
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Case study: Yuma

Case studies
Yuma would like to become a social worker one day – and after learning to speak English in just nine months, it is a realistic ambition. She had come to England from Spain with very little English and at first spent a lot of time at home as she lacked confidence. But getting involved in the Connecting Opportunities project run at Horton Housing’s training centre opened up a whole new world to her. Connecting Opportunities is funded by the European Social Fund and the National Lottery, through the Big Lottery Fund. Yuma’s enthusiasm and commitment to learning English in the ESOL (English for Speakers of Other Languages) saw her make rapid progress and within six months she had gone up an incredible six levels. Yuma has gone on to complete…
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Case study: Joy

Case study: Joy

Case studies
Joy, 17 has big ambitions to be a fashion designer one day, but his other talents include gardening and hairdressing. The teenager has been living in Horton Housing’s special accommodation for unaccompanied child refugees for a year after fleeing his native Eritrea in East Africa. He left the country to avoid compulsory national service which is imposed for an indefinite period on men and women when they turn 18. This policy has led to many young people fleeing Eritrea. Joy has been in his accommodation, which houses young refugees aged 16-18, for a year. The unit is managed by Horton who work in partnership with Bradford Council’s Social Services department. “People have been welcoming and helpful – the staff are very nice,” he said. Joy has demonstrated some creative talents,…
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Case Study: William

Case Study: William

Case studies
William, a refugee from Sudan, came to the UK in 2015 with his wife and two sons through the Home Office’s Gateway Protection Programme, which resettles refugees in the UK. He was struggling to adapt to living in the UK and had been unable to find employment, before he joined the Connecting Opportunities project. With the support and training offered by the project, he has been able to get a job as a cleaner at a local railway station. Before this support, William found the process of applying for jobs challenging, often travelling on foot to ten different companies a week. He said: “I applied for 45 jobs to be a cleaner, but never heard anything.” Things started to look up when he was referred to Connecting Opportunities at Horton…
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Case Study: Diane

Case Study: Diane

Case studies
Diane, and her dog, Mr B, are looking forward to a more settled future, thanks to support from Horton’s homeless support services. Diane’s route to homelessness was unexpected after a career in caring. She had worked as a senior carer in a care home, but started to suffer from back problems. This led to her needing to take time off and having surgery to fix the problem. But when she returned to work, her back gave out again, so she had to reluctantly leave her job. Diane tried to claim benefits for her health problems, which also included epilepsy; she started to suffer seizures a few years ago. She received payments for a while, then they were suspended, as she was told that her health issues no longer qualified. Diane’s…
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Case study: Jake

Case study: Jake

Case studies
Jake, 21, came to Spring Street hostel in June 2017. He had recently separated from his partner, with whom he has a young daughter and was sofa-surfing at friends' houses. He has a strained relationship with his mother and living with his father would mean that Jake would not be able to see his daughter regularly. After struggling to find a place to live, Jake was referred to the hostel. Staying at Spring Street has given Jake the chance to remain in the area, enabling him to continue to see his daughter on a regular basis. Jake has enjoyed his time at Spring Street. He said: “There is a pool table so I was happy when I moved in. Everyone looks after the hostel. It's never messy - everyone washes…
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Case study: Charlotte

Case study: Charlotte

Case studies
Charlotte (not her real name), 17, has been living at one of Horton Housing's hostels for several weeks. She came to the hostel after separating from her partner, with whom she had been living with at another hostel in Bradford. Charlotte is having a positive experience at Horton Housing's hostel and she is grateful for the staff there. She said: "I enjoy living by myself and learning how to live independently. It's nice because you come back to your own place and I'm keeping a roof over my head. The staff support you through it. They are there to talk to and they try to help me as much as they can. I give credit to them - they are brilliant. Now that I'm here I don't have any problems…
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