At Horton Housing we aim to provide excellent services and always look for ways to improve them.
Every three months we look at our performance to see how we’re doing. We measure ourselves against targets based on the performance of a group of other good housing providers, where available. Other measures are set by Horton Housing’s Management Board and Senior Management Team.
Here are the latest Key Performance Indicator (KPI) figures for quarter two from 1 July to 30 September 2023. A KPI is a measure of how well we are doing.
Let us know what you thought about your repair by completing Your repair feedback online survey.
