Horton Housing Group signed up to be official adopters of the National Housing Federation’s Together with Tenants Charter in December 2020.
This means we want to make sure that:
- you are safe and listened to
- you can help shape our services if you want to
- the homes we provide are good quality
- when things go wrong, it is easy for you to tell us or make a complaint and we will sort it out quickly.
Our commitment applies to everyone, regardless of whether you live in our accommodation or are accessing any other Horton service.
If you would like to find out more about the charter, please visit the National Housing Federation’s website.
Together with Tenants update
Article written by Claire from Tentacles Consultancy
I work for my own company, Tentacles, to make sure people in supported and social housing are involved and engaged in the services they receive. Horton has asked me to come and work with them for a while so that I can look at new, fun and interesting ways of doing this.
In this update, I would like to talk about our Scrutiny Group. If you haven’t heard of scrutiny before, you might be wondering what the group does. They came up with a brilliant line that I find helpful:
Your chance to give ideas, feedback and solutions for change.
Every month, our Scrutiny Group scrutinises a different subject that affects people using Horton’s services. They look at what’s good, what needs improving and what ideas they have to make things better. So far, the group have looked at:
- Horton’s website
- Communication
Some of the recommendations they have made are:
- Make the website easier to use
- Put information about activities and community events on the website
- Improve the way repairs are communicated, including making sure people have appointments
- Make sure colleagues talk to people, rather than just sending letters.
We have passed the recommendations to the Senior Management Team and they will be letting us know what happens next.
Coming to Scrutiny Group means that you can have your say about how Horton works. It’s a great chance to meet new people and try new things. We promise we won’t be boring! You don’t have to have any special skills. You’re already an expert in using services at Horton. Everyone is very friendly and we’ll give you support if you need it.
Scrutiny Group happens every month. We try to move to different places, so everyone has a chance to come. Your support worker can help you make travel arrangements, and we will cover the cost. We also provide lunch.
If you’d like to know more, ask your support worker for the reports from previous meetings. They will also be able to tell you when the next meeting is, and what it’s about.
How are we doing?
Every three months we publish key performance indicators (KPIs) which show how we are performing as an organisation. Visit this webpage to see our latest figures.