Horton Housing Group signed up to be official adopters of the National Housing Federation’s Together with Tenants Charter in December 2020.
This means we want to make sure that:
- you are safe and listened to
- you can help shape our services if you want to
- the homes we provide are good quality
- when things go wrong, it is easy for you to tell us or make a complaint and we will sort it out quickly.
Our commitment applies to everyone, regardless of whether you live in our accommodation or are accessing any other Horton service.
If you would like to find out more about the charter, please visit the National Housing Federation’s website.
Involvement and Engagement update
Article written by Claire from Tentacles Consultancy
Hi, I’m Claire, and I run the Scrutiny Group at Horton. I’m an independent mentor, which means I don’t work for Horton. That helps people feel comfortable speaking honestly and openly in our sessions.
The Scrutiny Group is a space where you can have your say about how Horton works. You can share your ideas, give feedback, and suggest ways to make things better. We meet once a month to talk about different topics. Horton pays for your travel, and there’s always a good lunch! It’s a great way to get involved and meet new people.
Here’s a quick look at what we’ve talked about recently:
Rules in services
We agreed that there should be rules in services, but that they need to be fair and reasonable. The group recommended an approach services can take to involve people in making rules.
How Horton spend their money
We learned more about how much money Horton get and how they spend it. The group recommended more spend on activities and training to reduce boredom and loneliness.
Scrutiny Group update – new group name
We celebrated one year of the Scrutiny Group in October 2025. We thought about what has worked, what we could change and how we can get more people involved. Some people told us that the name “Scrutiny Group” can put them off. We get that it’s a tricky word and can sound negative, even though it isn’t meant that way. To help people feel more comfortable and included, we’ve decided to change the name. Our new name is:
The People’s Committee:
Scrutiny, improvement and insight from the people supported by Horton.
That said, we still want people to understand what “scrutiny” really means.
Scrutiny means taking a close, careful look at something to understand it better. It’s about asking questions, noticing what works well and what doesn’t, and suggesting ways to improve. It is not about blaming or finding fault.
In 2026, we want to see more of you getting involved in The People’s Committee.
If you’d like to know more, ask your support worker for a look at our reports. They will also be able to tell you when the next meeting is and help you to get there. You don’t need to have experience. We’re a really friendly bunch and we make everyone welcome.
If you have any questions or feedback about The People’s Committee at Horton, contact claire.blacka@hortonhousing.co.uk
The People’s Committee – dates for your diary
- Thursday 19th February 2026 – BRICSS, Bradford, 12:30pm to 2:30pm.
- Tuesday 17th March 2026 – Media Centre, Huddersfield, 12:30pm to 2:30pm.
- Thursday 23rd April 2026 – YPASS, Hopwood Lane, Halifax, 12:30pm to 2:30pm.
How are we doing?
Every three months we publish key performance indicators (KPIs) which show how we are performing as an organisation. Visit this webpage to see our latest figures.