housing

Meaningful tenant engagement: From old practices to new

/ 3 minutes of reading

Article written by Horton Housing’s Housing Director Liz O’Connor. Horton embraces new approaches to tenant involvement On Tuesday, 25th February, I attended the National Housing Federation’s Conference in London on Customer Experience and Resident Engagement. Throughout the day, I participated in several sessions focused on promoting involvement and the customer journey in housing. However, none […]

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MP visits service for people experiencing mental health challenges and housing issues in Harrogate

/ 2 minutes of reading

Harrogate and Knaresborough MP Tom Gordon visited a service for people experiencing mental health challenges and housing issues or homelessness in Harrogate on Friday (17 January 2025). Tom Gordon was invited by Horton Housing to meet tenants and colleagues at their Harrogate Stay Well service to find out more about what the service provides. Harrogate

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A group picture of volunteers holding certificates of appreciation

Volunteer celebration event

/ 1 minute of reading

Colleagues and volunteers got together last week (Wednesday, 18 September) to celebrate the achievements of our volunteers over the past year. Gudrun Carlisle, CEO, gave a speech highlighting the importance of volunteering to the organisation. In the past year, there has been an average of 40 volunteers at any one time, contributing 6,006 hours, which

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MP talking to a young man with a woman in the background listening.

MP visits services for people experiencing homelessness in Craven

/ 2 minutes of reading

Skipton and Ripon MP the Rt Hon Sir Julian Smith KCB CBE visited a service for people experiencing homelessness in Craven on Friday (13 September 2024). The MP was invited by Horton Housing to meet tenants and colleagues at the Craven Homeless Hub to find out more about the services provided in the district for

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Richard’s story

/ 4 minutes of reading

Before Horton I was facing health complications due to prolonged alcohol use. My alcohol use had impacted my tenancy and I was being evicted. I had a history of offending behaviour and had spent time in prison. During my time in prison I would complete detoxes for my alcohol usage but then on release I

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Gareth’s story

/ 2 minutes of reading

Gareth (not his real name) and his pregnant partner were living in a high rise flat in Bradford before they received support from Horton Housing. Gareth has spondylosis (a curved back) which causes him pain and asthma which made climbing the stairs to his twelfth floor flat difficult. He and his partner both experience mental

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Doormat which has the words Home Sweet Home written on it

Ed’s story

/ 3 minutes of reading

Ed (not his real name) had been rough sleeping in Halifax town centre for three nights when he first came to our Street Reach service. He was very disheartened, quiet, untrusting and distressed, only saying a few words. Staff made him feel comfortable, offered him something warm to eat and drink, and gave him a

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FOCUS ON: Our Horton Intervention and Support Service in Kirklees

/ 3 minutes of reading

Our Horton Intervention & Support Service (HIPS) in Kirklees works alongside people who are experiencing homelessness, are at risk of homelessness, or are at risk of losing their home due to experiencing difficult times. HIPS is a community based support service which helps people to transition out of difficult circumstances and take control of their

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Accreditation reflects Horton Housing’s commitment to Equality, Diversity and Inclusion

/ 2 minutes of reading

Horton Housing has been awarded the Housing Diversity Network Accreditation recognising its commitment to equality, diversity and inclusion. The assessors found that Horton Housing has an open and inclusive culture and that our customers are engaged and empowered to shape the services we provide. The assessors found clear ownership of equality, diversity and inclusion by

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