Volunteer case study: Jimmy

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 Jimmy volunteers as a Scheme Assistant with our Bradford Intensive Housing Management (IHM) Service.

His role involves updating the online database with information of new referrals, sending an assessment date to the new clients, assisting staff on visits to new clients for their assessment. He also works alongside the team by checking the fire alarms weekly, helps clients move in or out of IHM properties, cleans the flats when clients move out, log repairs, answers the phone, responds to emails and gives general support to the team at IHM.

Jimmy started volunteering to build his confidence and to help him back into work.

He said: “I enjoy the variety of my role and the challenges it brings on a personal and developmental level.  Volunteering has had a massive impact in all aspects of my life – this includes: my mental health, how much I am learning, the development in myself. My confidence has grown massively, as I deal with clients and their issues one-to-one and support the team.

“I have had a massive impact on the team as I have been able to reduce their workload and ease their pressure. I have organised all of assessments, which has been amazing for the them.”

“I am now employed by Horton Housing in the IHM team for 16 hours a week. I also continue to volunteer eight hours a week. I hope one day to apply for a full time role when a suitable one is available for me.”

“Volunteering has been the best thing to happen to me and I would recommend volunteering with Horton Housing to anyone who is interested.”