Case study: Jason

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Before Jason* came to our STAY at Home service, he was living in a poorly maintained property, had no benefits and relied on food parcels and utility vouchers. Previously he had lived with his parents. After their passing, he sold the property and became a victim of financial abuse.

A support worker at STAY at Home worked with Jason’s social worker to address his support needs, ensured that he had benefits in place and was registered with social landlords to find suitable accommodation.

His support worker helped Jason by assisting him with visits to the job centre and the bank. He also helped Jason with issues that had prevented him from being able to claim Personal Independence Payment (PIP), by requesting mandatory reconsideration and submitting a letter of support. Shortly after, Jason received a letter stating he would qualify for full PIP and received backdated payment. With the help of his social worker, Jason was appointed a financial worker who helped put savings into his account for his move, pay his service charges, and gave him a fortnightly allowance as Jason struggled to budget his monthly Universal Credit.

Jason’s support worker helped him to move into accommodation provided by Horton Housing’s Intensive Housing Management (IHM) Service. Jason had mild learning difficulties and the move proved to be beneficial, as it gave time for the occupational therapist and the health facilitation nurse for learning disabilities services to conduct a full assessment on Jason and put support in place.

Jason had a positive experience during his time in IHM accommodation as he was receiving a regular fortnightly allowance, no longer used food banks and was doing his own shopping. This newfound independence meant that his support worker could focus on helping him to find a more permanent place to live. They found some disability-friendly flats available in Bradford. After a viewing, Jason decided that the flat was suitable for him and a move-in date was agreed.

The money received from the backdated PIP went towards new furniture for Jason’s new home. However, to get the money for his furniture, Jason had to contact the bank to lift restrictions to use his debit card because of his past as a victim of financial abuse. Jason’s support worker helped him unpack and move furniture into his flat.

Jason is now happy and feels settled in his new home. He has some things he still needs to purchase, but he feels this is something he can do on his own.

*not his real name